FAQ – Frequently Asked Questions
How do we get started?
The first thing we need to determine is the scope of work & to ensure this is something we can do … and that our company is a match for what you are looking for. The simplest way to do this is with a quick initial conversation where we can ask each other some questions and see if it is the right fit.
I would encourage you to reach out soon than later as there can be lots of homework ahead of time depending on the size of project and the number of decisions to be made. We are here to guide you through this process though.
Once a project has started, can we make changes?
In short, it depends.
The vast majority of what we do is built to order / custom so we are not in the business of selling something off of the shelf that has already been built.
Some changes have little impact, whereas others can be more significant than you may realize … this is why it is critical to keep the lines of communication open at all times and not delay with any changes you may have in mind.
Is a deposit required and what is the payment schedule?
A deposit is always required for any work we perform. The amount of the deposit as well as the schedule of subsequent payments depends on the specific project and will be detailed as part of the contract.
Do we provide a guarantee?
Absolutely! For example, our custom cabinets come with a limited lifetime warranty.
Do you give written estimates?
If the scope of work is clear then we can provide a written quote for your project. If the scope needs to be determined and / or lots of design needs to happen first then we can quote for the design first. This is the fairest way to ensure you get what you are after.
We do not provide an estimate or written quote if we feel that there is a mismatch between your project scope/goals & the services we can offer as we feel this would be misleading … a written quote would indicate interest in performing the work.
Are we a licensed business?
Absolutely. We are licensed by the Distric of Invermere where we have our shop.
Are we insured?
Absolutely. We carry General Contractor liability insurance which provides cover up to $2 million for any one claim.
Do we have a client confidentiality/data protection policy?
Yes, and it’s quite simple. All client information is held in a password-protected construction management system with restricted access & none of this information is shared with any other party without your prior consent (eg. to arrange for another of our trades to contact you directly at your request). We do not sell or pass on any customer information to any other company for any reason. Plain and simple!
For more Q&A, check out the Blog section of this website which will be updated on an ongoing basis.